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Customer Success Manager

Description:

The Customer Success Manager will help us take care of our valued customers. The CSM will work with our Vice President of Customer Service to ensure we proactively communicate with this portion of our client base in an organized and systematic manner. The CSM will help us provide the very best Customer Experience possible.

Responsibilities:

  • The CSM will reach out to our customers throughout the year;
  • The goal for the CSM will be to ensure that our customers are happy with our service, aware of the products for which they are paying, understand how to best utilize these products and services and are aware of the additional products and services that are available to them;
  • Fully understand the suite of products and services we offer;
  • Proactively and effectively communicate with our Customer Success Team, Sales Team and Product Development Team;
  • The CSM will be the main point of contact for our top customers.

Talents:

  • Great communicator;
  • Wonderful team player;
  • Fantastic at multi-tasking;
  • Driven to take ownership of client relationships;
  • Loves to help people.

Where you will work:

  • Tallahassee, Florida office.

Why you will love it here:

  • Our innovative, startup culture;
  • Excellent benefits including profit sharing and 401(k) match;
  • Flexible work hours.

About Municipal Code Corporation:

Municode's mission is to connect cities to their citizens. To do so, we work with our 4,200 municipal clients across the country to create products and solutions that promote transparency, efficiency and that enable them to more effectively serve their staff and their citizens.

Whether it's through custom website design, the legal codification process, or our robust suite of online legislative search tools, our goal is to help local government agencies more effectively engage with the citizens in their communities.

For over 65 years, we have earned our clients’ trust, loyalty and respect by focusing on what is most important: our customers and their citizens.  Our solutions are designed to make municipalities’ jobs easier and the relationship that they have with their citizens second to none!

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